Q1. When can I get the price?
We usually quote within 24 hours after we get your inquiry. 
If you are very urgent to get the price, please call us or tell us in your email so that HTF will regard your inquiry priority. 

Q2. Do you have distributor in other country or domestic?
Until now, HTF sell our products to our customers directly, and factory price can be offered. 

Q3. Can I use your product in Cisco or Alcatel-Lucent equipment?
Yes, our products are fully compatible with Cisco,Juniper, finisar, Huawei,ECI, Alcatel-Lucent, Nortel, Extreme etc.

Q4. Do you have MOQ?
Mixed samples are acceptable, we do not have MOQ, 1 sample 
is available, For some special item has MOQ. 
Welcome to buy sample to test and check quality and service.

Q5. Normal lead time?
It depend on the quantity and model, Sample is quickly, 
For big quantity and special products, please check lead time with HTF sales representative. 

Q6. How do you ship the goods and how long does it take arrive?
We accept all kinds of shipping ways including: express, air, sea, car, or pick up by customers personally.
HTF usually ship by DHL, UPS, FedEx, TNT. It usually takes 3-7 days to arrive.  

Q7. How about the payments terms?
Payment by Alibaba, T/T bank transfer, L/C at sight, Western Union, MoneyGram, Paypal.

Q8. What’s the warranty period?
HTF is dedicated to providing most cost-effective products and services with highest quality that will meet customers‘satisfication, our warranty of the products is about 12 months from the shipment normally, some designated models can have as long as 24 months warranty. For mass order, we can supply you some spare parts for local repair. And after that, you can returned failure parts for reworks.

Q9. OEM, ODM service available? 
Yes, Send us your requirement in details. 
If you need use your own logo, label and package, discuss and confirm about the MOQ, then HTFuture could produce according to your requirement, design products label, logo, PN, SN and package.